Who else to better answer this question than the founder and current CEO. Here's his take on the subject in a conversational interview.
At the risk of being over simplistic, my 2 cents is that a relatively simple problem is being made complex and then the solution to the complex problem becomes even more complicated.
Here are 3 simple rules that could simplify the #1 issue. And its #1 not only as described by users but by Jack himself.
1. Disallow anonymous users to retweet, comment or have followers.
2. The current policy uses Conduct not Content. This should be changed to use Conduct and Content. Content can be as harmful, if not more harmful than Conduct.
3. The primary score to decide whether content is "Abuse and Harassment" should be by the receiver of the abuse. And the default should be to automatically block it. And the human review should be when the person whose retweet or comment is blocked, requests for a review. This will reduce human intervention required significantly.
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